Data Deletion Instructions

Methods to Request Data Deletion

POST https://api.boostfy.me/api/user/delete-data
Authorization: Bearer YOUR_JWT_TOKEN
Content-Type: application/json

{
  "confirmDeletion": true,
  "reason": "User requested deletion"
}

What Data Will Be Deleted?

When you request data deletion, the following information will be permanently removed:

What Data May Be Retained?

In certain limited circumstances, we may retain some data even after deletion:

• Legal Obligations: Data required by law to be retained (e.g., financial records for tax purposes) may be kept for the legally required period.
• Aggregated Analytics: Anonymized and aggregated data that cannot identify you may be retained for statistical analysis and service improvement.
• Backup Systems: Deleted data may persist in backup systems for up to 30 days before being permanently purged.
• Legal Proceedings: If your data is subject to ongoing legal proceedings, we may retain it until the matter is resolved.
• Fraud Prevention: Minimal data (e.g., email hash) may be retained to prevent abuse and fraud.

Deletion Timeline

Note: During the 30-day period, your data is marked for deletion and inaccessible, but may still exist in backup systems. After 30 days, all data is permanently destroyed.

Verification Process

To protect your privacy and prevent unauthorized deletion, we verify your identity before processing deletion requests:

• Dashboard Deletion: Requires password confirmation
• Email Requests: We send a verification link to your registered email address
• API Requests: Requires valid JWT authentication token
• Facebook Callback: Verified through Facebook's signed request

If we cannot verify your identity, we may request additional information before processing your deletion request.

Confirmation and Status

After submitting a deletion request:

1. You will receive an immediate confirmation email acknowledging your request
2. Within 24 hours, you'll receive an email confirming that deletion has started
3. After 30 days, you'll receive a final email confirming complete deletion
4. You can check the status of your request by contacting privacy@boostfy.me

Partial Data Deletion

If you don't want to delete your entire account but want to remove specific data:

• Delete Specific Messages: Use the dashboard to delete individual conversations or message threads
• Remove Integrations: Disconnect specific channels (Facebook, Instagram, etc.) from Settings → Integrations
• Clear Contacts: Delete contact lists from the Contacts page
• Remove Chatbots: Delete specific chatbot flows from the Chatbots page

For custom deletion requests, contact privacy@boostfy.me with details of what you want deleted.

Third-Party Data

Important information about data stored by third parties:

Questions or Issues?

If you have questions about data deletion or encounter any issues:

We are committed to honoring your data deletion requests and will respond within 30 days.